CapacitAI — Philippines · BPO · AI Employees
Real people. Smart agents. One team.
CapacitAI is a Philippines-based business process outsourcing partner. We provide trained teams for customer support, helpdesk, collections, back-office processing and industry-specific services.
Whether you need a dedicated team, extra capacity for peak season or automation for routine work, we build the right mix of people and technology around how your business actually runs. We add AI voice and chat agents to handle routine volume around the clock, with our people ready for anything that needs judgement.
Why CapacitAI
More capacity, better service, one accountable partner.
We deliver reliable outsourced operations and AI-assisted automation that lower cost, raise customer satisfaction and create good careers for our people.
More capacity, better service, one accountable partner.
Customer Experience & BPO
Voice, chat, email and social support, helpdesk, outbound and collections, quality assurance. Order processing, data entry, claims support, medical billing and RCM, document handling, virtual assistants.
AI Employees
Conversational IVR and chat agents that take the first touch and hand over to our teams with full context.
Healthcare · Insurance · Retail and e-commerce · Banking and finance · Telecom · Travel and hospitality · and more
Our Services
Two ways we work with you.
Select a card to open it. Customer Service & BPO is our people-led delivery. AI Services adds AI employees that complete the work.
01 — Customer Service & BPO
Delivering exceptional customer experiences through human expertise, intelligent automation, and AI-powered solutions. From 24/7 omnichannel customer support and multilingual helpdesks to back-office operations and AI-driven customer engagement, CapacitAI helps businesses streamline operations, improve service quality, and scale efficiently, combining the power of technology with the value of human connection.
How the mix works
What we do
Inbound support by voice, email, chat and WhatsApp, with scripts and escalation rules built around your policies.
AI employees handle routine requests such as order status, account questions and payment links, then hand complex cases to a human agent with the full context.
Payment reminders, follow-ups, customer surveys and appointment confirmations, with outcomes tracked against agreed targets.
Product enquiries, order taking and follow-up, including e-commerce and marketplace support.
Onboarding, coaching, call and chat QA, and regular scorecard reviews.
Expert-led agent training and AI-powered QA, real-time call monitoring, sentiment scoring, and weekly calibration sessions that keep service quality consistently high.
Data entry, document processing, case logging and admin support.
Data Entry & Virtual Assistant
Accurate, high-speed data entry, document processing, and virtual assistant support, from inbox and calendar management to research, handled by a dedicated back-office team.
Employee request handling, onboarding queries and exit interviews.
Industries we support
SaaS and technology companies scale products, modernize platforms, automate operations, and improve customer experience through AI-powered SaaS solutions, cloud engineering, and platform optimization services.
Transforming healthcare operations through intelligent automation, AI-powered solutions, and human expertise. From patient engagement and appointment scheduling to medical billing, claims processing, and back-office support, CapacitAI helps healthcare organizations streamline operations, reduce administrative burdens, and enhance patient experiences, combining technology-driven efficiency with compassionate, human-centered care.
Elevating customer experiences and driving business growth through AI-powered solutions, intelligent automation, and human expertise. From omnichannel customer support and order management to inventory coordination, returns processing, and personalized shopping experiences, CapacitAI helps retail and e-commerce businesses streamline operations, improve customer satisfaction, and scale efficiently, combining intelligent technology with seamless, customer-centric service.
Empowering learning experiences and digital innovation through AI-powered solutions, intelligent automation, and human expertise. From student engagement, admissions support, and learning assistance to technical helpdesks, IT support, and back-office operations, CapacitAI helps educational institutions and technology companies streamline processes, enhance user experiences, and scale efficiently, combining intelligent technology with personalized, human-centered support.
Transforming insurance operations through AI-powered solutions, intelligent automation, and human expertise. From policyholder support and claims processing to policy administration, renewals, and back-office operations, CapacitAI helps insurance providers streamline workflows, reduce operational costs, and enhance customer experiences, combining intelligent technology with personalized, reliable, and human-centered service.
Elevating guest experiences through AI-powered solutions, intelligent automation, and human expertise. From 24/7 guest support, reservations, and booking management to travel assistance, itinerary coordination, and back-office operations, CapacitAI helps travel and hospitality businesses streamline operations, enhance customer satisfaction, and deliver seamless, personalized experiences, combining intelligent technology with exceptional, human-centered service.
Transforming property management and customer experiences through AI-powered solutions, intelligent automation, and human expertise. From property inquiries, lead generation, and tenant engagement to appointment scheduling, maintenance coordination, and back-office operations, CapacitAI helps real estate and property management businesses streamline workflows, improve operational efficiency, and enhance customer satisfaction, combining intelligent technology with personalized, human-centered service.
Accelerating brand growth and customer engagement through AI-powered marketing solutions, intelligent automation, and creative expertise. From digital marketing strategy, social media management, and content creation to lead generation, campaign optimization, and marketing automation, CapacitAI helps businesses strengthen their digital presence, reach the right audiences, and drive measurable results, combining data-driven insights, intelligent technology, and human creativity to deliver impactful marketing experiences.
Flexible pricing that fits how you work. See billing plans.
02 — AI Services
AI employees that complete the work, not just the conversation.
CapacitAI deploys AI employees: digital team members with an assigned role, a defined scope and a business scorecard. The job is the full chain: understand the request, check the customer's record and policy, take the permitted action, hand off exceptions to a person, and confirm the result in your own system.
One AI employee, one job
The job is the full chain
Three example jobs
- Reminder call
- Check ledger and policy
- Dispute? Promise to pay?
- Payment verified
- Product question
- Check stock, price, scheme
- Out of stock? Credit issue?
- Order fulfilled
- Employee request
- Check HR system and policy
- Needs approval?
- Process complete
The business measures the result, not the conversation. Illustrative role workflows.
The speech components can be chosen for each deployment to suit your language, latency and cost needs.
Customer records and CRM, ERP and stock, billing and payments, and orders, HR and claims systems.
Conversational IVR, which CapacitAI can add as a role built on the same platform.
Every step an AI employee takes runs on a shared operating layer, so each role works inside your rules and its results are reviewed.
KRA = key responsibility area: the business result the role owns.
Each deployment configures a reusable role blueprint instead of starting from scratch.
Configure
Your customer data, policies, permissions and scorecard.
Integrate
Your CRM, ledger, payment, order, HR or claims systems.
Each deployment strengthens the shared core. Custom exceptions still require implementation work.
Managers see what every AI employee did, what it achieved and what it cost.
Subject to agreed workflow, system access, data readiness and customer dependencies.
Is this another conversational interface?
The unit is a role with a workflow, permitted actions and a business scorecard. Voice and chat are only how customers reach it.
Is this bespoke services?
Shared role blueprints support configuration. Enterprise integration and exceptions still need delivery work.
What makes it defensible?
Workflow knowledge, deployment learning, evaluations, integration depth and production economics compound with every deployment.
Does outcome pricing guarantee attribution?
No. We agree the baseline, eligible cohort, measurement window and responsibilities before deployment.
How do you handle mistakes?
Evaluate, log actions, apply policy limits and hand off exceptions to a person.
Why lead with revenue work?
Collections and product sales are measurable entry roles. The platform supports broader functions.
By the numbers
*Production target subject to agreed workflow, system access, data readiness and customer dependencies.
Customer accounts
Future GeneraliBikram Hospital
Alamo, MexicoOne deployment can grow from a first role into more teams over time, for example from collections into loyalty, product specialist and HR exit-interview work.
How CapacitAI Works
From opportunity to operating system.
Select a stage to see what happens, who is involved and what it produces.
Understand your business, processes and opportunity.
What we do
Map workflows and define the operating model.
What we do
Configure, integrate, test and train.
What we do
Launch, monitor and optimise.
What we do
From discovery to go-live in 4 weeks*
*Typical implementation timeline; complexity dependent.
Pricing
Flexible pricing that fits how you work.
Billing plans that fit you. We offer flexible billing plans, so you can choose the one that suits your business and your budget.
For dedicated operational teams delivering defined work on your systems.
How it works
You agree a team size and scope; we recruit, train, supervise and assure quality.
When it makes sense
Makes sense when the work needs continuity, ownership and specialist skill.
Pay based on processed activity rather than headcount.
How it works
Work is measured per unit — contact, document, claim or order — and billed against volume.
When it makes sense
Makes sense for high-volume, well-defined processes with predictable unit economics.
A commercial model aligned with agreed business outcomes.
How it works
Success measures are defined up front and commercials are linked to hitting them.
When it makes sense
Makes sense when the goal is a measurable result, such as resolution or cycle-time improvement.
Combine automation economics with human expertise in one workflow.
How it works
AI handles the repeatable majority while trained people handle exceptions and judgement.
When it makes sense
Makes sense for most real operations — and for scaling without proportional cost.
Ask for a Demo
Ask for a demo.
Share your name, email and phone number and tell us what you need. We will set up a demo and reply within one business day.